Frequently Ask Questions


1. How do I place an order?


2. What’s your Return Policy?

We stand behind all of our products. 30 Day Guarantee: Return any stock item within 30 days for a refund. Any product not returned due to quality issues will have a 15% re-stocking fee. Customers are responsible for the return shipping charges if there is no defect in product and return is due to customer ordering wrong product. Custom products can’t be returned. Contact us at Returns@PantheonPackaging.com for a return authorization number (RAN) before returning product.


3. What brands do you carry?

AEP, Sigma, Amtopp, Shurtape, Primetak, STA, Intertape, ITW, Achem, Polychem, Weather-all, 3M, BestPack, Paragon, Valfilm


4. How do I open an account?

It's easy. Just email Credit@PantheonPackaging.com your basic, 1 page credit reference sheet with 3 trades and a bank.


5. How fast can I expect to receive product?

If ordered by 11:00am PST, stock products will deliver next day throughout Southern California. We service national accounts through our relationships with manufacturers and ship to any of your facilities. Lead time on stock products outside of Southern California is 3-4 days.


6. What are your terms?

 Terms are net 30 for approved clients. F.O.B. Destination. 
Other orders can be paid in advance using credit card with our secured payment center.


7. Do you offer will call?

Yes. Please call us in advance so we can have your order ready and direct you to the closest distribution center for your area. 


14000 Monte Vista Avenue, Chino, CA (map)
12900 S. Crawford avenue,Alsip, Illinois 60803 (map)
1201 Pine Hill Road, Griffin, GA 30224 (
map)
1576 Omaha Court Riverside, CA 92507  (
map)
20 Elmwood Avenue, Mountaintop, PA 18707 (
map)
4035 West 49th, Tulsa, OK 74107  (
map)
901 Commerce Circle, Shelbyville, KY 40065  (
map)

375 TRM Circle, Corona, CA  92879

​3500 Broken Arrow, OK 74012


8. Freight Charges

We don’t charge for freight on pallet quantities.


9. Tax Exemption

We will not charge tax if a reseller’s tax form is on file with us. To provide a copy please email to Credit@PantheonPackaging.com or fax to (949) 679-7632.


10. What happens if incorrect items are sent or items are missing from the shipment?

Simply email us at Returns@PantheonPackaging.com or call us and we will issue a return label to have any incorrect items sent back to us and we will re-ship the correct items out. If, because of the delay, the items are no longer needed we will issue a refund for the items.


11. Do you have a minimum order?

We do not have a minimum dollar value order. Custom orders do have minimum runs per the manufacturer.


12. What markets do you serve?

We serve all distribution, logistics, and manufacturing facilities across all the continental United States. If you make or distribute it, we have the products and services to package and protect your valuable products

Industrial

Packaging

Supplies 

FAQ​

​For information on our products & solutions

Call: ​(714) 875-3025